Case studies
Selected enterprise Salesforce architecture, integration and delivery engagements.
Communications 2017-2019
Rebuilding CloudCall's Salesforce CTI Package for Lightning Experience
Rebuilt CloudCall's AppExchange managed package in ~1 year: an optimized Salesforce backend and a softphone moved from the Classic sidebar to the Lightning utility bar.
Salesforce AppExchangeManaged PackagesOpen CTIAuraApex +5
~1 year full rebuild of the AppExchange package
Open CTI softphone embedded in the Lightning utility bar
Angular softphone one softphone for 3 CRMs, calling our custom Apex REST API
Consumer Goods 2017
Salesforce Monitoring in ELK and an Automated Device Data Feed for a Global Consumer Goods Manufacturer
Made errors traceable end to end across Salesforce and the company's other systems, and replaced a daily manual upload of factory device data with a serverless AWS pipeline.
ElasticsearchLogstashKibanaAWS LambdaPython +9
~650K / year new device records into Salesforce
Serverless ETL factory data to Salesforce, no ETL platform needed
E2E Logging error tracing across Salesforce and other systems
Medical Technology 2016-2017
CI/CD for a ServiceMax Field-Service Solution at GE Healthcare
Turned multi-day release deployments into a few hours for a 30-developer program with quarterly releases.
ServiceMaxSalesforce Service CloudApexVisualforceJenkins +7
~2.3x faster large release deployment
~27% release time recovered from missing-component restarts
~30 developers across 3 streams